Mission: Renaissance Standard Operating Policy 13 July 1993 Communication With Parents This policy is being written after the advent of an action by Sarah Prescott in the La Canada Children's program. It concerns how to keep our quality of service high and to let parents know that we do care about their child's progress. First, [...]
Mission: Renaissance Standard Operating Policy 8 July 1993 Revised 17 December 2008 How to Register a Student When registering a new student, or re-registering a returning student, the following steps, done as outlined, will ensure that the student is properly enrolled before beginning classes. This policy is universal for adult and children's program and outlines [...]
Mission: Renaissance Standard Operating Policy 29 May 1993 Revised 14 May 2007 Student Leaves of Absence When students tell us that they are going on vacation or need to "take a break", we find out exactly when they are planning to return. Not just a general idea, but an exact date and time. When we [...]
Mission: Renaissance Standard Operating Policy 27 May 1993 The 2nd Assistant There are a few guidelines which must be met before a program warrants a 2nd assistant. This is the assistant that comes in on the 18th child. The first and the most major point is this: Most of the class times should have at [...]
Mission: Renaissance Standard Operating Policy 6 April 1993 Revised 14 May 2007 Adult Program Phone Regging (Additional Information) It has been a long standing policy at M:R that we never sell just one class to anyone.* This means when you are regging a new student and there is only one week left in the current [...]
Mission: Renaissance Standard Operating Policy 5 April 1993 Revised 14 May 2007 Adult Program Phone Regging As a Registrar your game is to schedule prospective students into classes so they can become students. The easiest route is to get them to do a free introductory lesson. You'll use leads that have come in from various [...]
Mission: Renaissance Standard Operating Policy 20 March 1993 Intros That No-Show It is unfortunate, but it does happen from time to time, that a person who has been scheduled for an introductory lesson does not show up for the appointment (no-showed). There is one way to try and avoid this from occurring and there is [...]
Mission: Renaissance Standard Operating Policy 19 March 1993 Rescheduling Intro Lessons Never, under any circumstance, other than catastrophe, are we to ever, on our origination, reschedule an introductory lesson once it has been scheduled. Notice that I said "on our origination", this means for our own reason, or for our own needs. Intro classes can [...]
Mission: Renaissance Standard Operating Policy 5 February 1993 Use of Thinner in Studios Due to certain restrictions on the disposal of paint thinner, we will no longer supply thinner to students. A recent visit by the fire department made us aware of the complications involved for a business to handle, and dispose of paint thinner. [...]
Mission: Renaissance Standard Operating Policy 2 February 1993 Training the Competition Since most all of the competition in the Southern California area, and probably even some abroad, were at some point affiliated with M:R, you will clearly understand the purpose of this policy. We are not in the habit of purposefully training our own competition. [...]
