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Mission: Renaissance Standard Operating Policy 25 November 1996 Handling Inquiries If someone calls and inquires about classes during class, NEVER tell them to call the main office. If you are untrained in the handling of an inquiry or you are too busy to handle them, ALWAYS get their name and phone number and tell them [...]
Mission: Renaissance Standard Operating Policy 3 November 1996 Revised 30 October 2012 Schedule Board Strategy The scheduling board is the most key administrative tool in a program. When used properly, you can see the future. It is worked like a game board and like any game you play there are rules and strategies you would [...]
Mission: Renaissance Standard Operating Policy 29 October 1996 Revised 22 February 2008 The Purpose and Responsibilities of an Assistant Instructor An organization is built upon a series of coordinated efforts. It’s success requires that each individual understand their duties and strive to perform them at the highest level. From the top down every staff member [...]
Mission: Renaissance Standard Operating Policy 22 October 1996 Revised 15 November 2001 Floater; Defined A Floater is simply: An assistant that is not assigned to a single location, thus capable of assisting at various locations. They are also available to assist at art shows and birthday parties. Most assistants begin as a floater and eventually [...]
Mission: Renaissance Standard Operating Policy 20 October 1996 Revised 12 January 2011 When to Arrive for Class Instructors are to arrive at the studio no less than 1/2 hour prior to the start of class. This allows time to prepare for the class. More time may be required to prepare a studio for classes where [...]
Mission: Renaissance Standard Operating Policy 18 October 1996 Quality is Everyone's Job On average 65% of all new students hear about us from one of our customers; word of mouth. Word of mouth stems directly from the quality of our service. The higher the quality, the more word of mouth. In contrast, poor quality will [...]
Mission: Renaissance Standard Operating Policy 15 August 1996 Revised 29 October 2001 Legal Policy All Mission: Renaissance policies must have the approval and bear the name of one of the following individuals: Larry Gluck - Founder; Sheila Gluck - Co-Founder; Executive Director. Approval of one or more must be so indicated on all policies. Any [...]
Mission: Renaissance Standard Operating Policy 31 August 1996 Parents/Guardians Must Accompany Teens on Intros Teens often call for information about classes on their own. This is especially true in the summer or when the parent is not fluent in English. It is fine to provide the teen with the information requested, but a Registrar or [...]
Mission: Renaissance Standard Operating Policy 30 August 1996 The Program Director; Defined There is a viewpoint that I think escapes many in regards to exactly what the Program Director post is. I have also found it very difficult to fully articulate it so that it is easily understood by everyone. This policy is an [...]
Mission: Renaissance Standard Operating Policy 20 August 1996 Revised 17 June 2000 Free Intros OR 25% Off Tuition for Adults We offer a free intro class OR 25% off the first full month's tuition to adults as well as children. It is an either/or offer--they do not get both! M:R POLICY 4 JULY 1994 - [...]
