Standard Policy

Mission: Renaissance Standard Operating Policy 3 November 1995 Paid No-Shows Situations have occurred with people who have paid for classes, and have not shown up for them, later asking for refunds because the tuition was mistakenly sent in, either by a spouse or by an accounting firm who handles their bills directly. In order to [...]

Mission: Renaissance Standard Operating Policy 2 November 1995 Revised 13 May 2015 Studio Phone Machine Message There have been many different messages found on the various phone machines throughout Mission: Renaissance. The following is a universal message to be used on all phone machines: "Thank you for calling Mission: Renaissance fine art classes for children [...]

Mission: Renaissance Standard Operating Policy 30 September 1995 Trademarks All printed materials or digital images containing either the name Mission: Renaissance, Larry Gluck, The Gluck Method, any of the various logos, or service marks are to be marked with the appropriate symbol (®, ©, TM or SM ). This includes business cards, stationary and all [...]

Mission: Renaissance Standard Operating Policy 18 September 1995 Press Interviews Mission: Renaissance has a Public Relations Officer who is trained to conduct all press related interviews regarding M:R, whether newspaper, magazine, radio or television. This person is fully trained on Mission: Renaissance policy, procedure and technical service and is the best person to answer any [...]

Mission: Renaissance Standard Operating Policy 31 August 1995 Why Staff Instructor Training The classes you are given in the academies are for the purpose of making you into the best possible instructor at Mission: Renaissance - expert in fact. The more certainty you have over the use of my methods of instruction and my Method., [...]

Mission: Renaissance Standard Operating Policy 30 August 1995 Revised 18 May 2002 An Outpoints List for Instructors When statistics go down in a program the following list can be used by instructors to help isolate areas of trouble and revitalize the instruction. For specifics on how to properly conduct this list refer to M:R POLICY [...]

Mission: Renaissance Standard Operating Policy 11 July 1995 Revised 12 September 2007 T-Shirt Orders We have, up to now, ordered T-shirts once a year. An order is normally placed in the spring for Summer Camp giveaway items. Each of our Summer Campers receive a free T-shirt upon enrollment. Colors vary each year and are chosen [...]

Mission: Renaissance Standard Operating Policy 5 May 1995 Revised 12 August 1996 The Estates Officer Our image is very important, therefore all studios must be continuously maintained. Every staff member at Mission: Renaissance is responsible for the cleanliness and upkeep of the studio they work in. There are, however, certain tasks that cannot be done [...]

Mission: Renaissance Standard Operating Policy 29 March 1995 Revised 30 October 2001 Right to Privacy It has long been company policy to: NEVER GIVE OUT PERSONAL INFORMATION OF A CURRENT OR FORMER STAFF MEMBER TO ANYONE INCLUDING OTHER CURRENT OR FORMER STAFF This would include home address, phone numbers and/or e-mail addresses. Newer staff members [...]

Mission: Renaissance Standard Operating Policy 28 March 1995 Revised 26 January 2011 Parents in the Studio Today I had to handle a situation legally that would not have occurred if policy had been followed in the first place (M:R POLICY 21 JANUARY 1993 - VISITORS IN THE STUDIO). Our children's 'Enrollment Agreement' states that parents [...]