Mission: Renaissance Standard Operating Policy 27 November 1996 Why Free Intros? A free introductory lesson is not the only way to get someone to start classes, it is simply a via. What is meant by "via" is; by the way of. When someone calls and is interested in our service, we don't automatically schedule them [...]
Mission: Renaissance Standard Operating Policy 26 November 1996 Revised 17 January 2011 Service We are a service business. Our service is the instruction and knowledge we provide to a student. The results that come by way of training in The Gluck Method© are why students come to us. If our results are poor or [...]
Mission: Renaissance Standard Operating Policy 25 November 1996 Handling Inquiries If someone calls and inquires about classes during class, NEVER tell them to call the main office. If you are untrained in the handling of an inquiry or you are too busy to handle them, ALWAYS get their name and phone number and tell them [...]
Mission: Renaissance Standard Operating Policy 3 November 1996 Revised 30 October 2012 Schedule Board Strategy The scheduling board is the most key administrative tool in a program. When used properly, you can see the future. It is worked like a game board and like any game you play there are rules and strategies you would [...]
Mission: Renaissance Standard Operating Policy 29 October 1996 Revised 22 February 2008 The Purpose and Responsibilities of an Assistant Instructor An organization is built upon a series of coordinated efforts. It’s success requires that each individual understand their duties and strive to perform them at the highest level. From the top down every staff member [...]
Mission: Renaissance Standard Operating Policy 22 October 1996 Revised 15 November 2001 Floater; Defined A Floater is simply: An assistant that is not assigned to a single location, thus capable of assisting at various locations. They are also available to assist at art shows and birthday parties. Most assistants begin as a floater and eventually [...]
Mission: Renaissance Standard Operating Policy 20 October 1996 Revised 12 January 2011 When to Arrive for Class Instructors are to arrive at the studio no less than 1/2 hour prior to the start of class. This allows time to prepare for the class. More time may be required to prepare a studio for classes where [...]
Mission: Renaissance Standard Operating Policy 18 October 1996 Quality is Everyone's Job On average 65% of all new students hear about us from one of our customers; word of mouth. Word of mouth stems directly from the quality of our service. The higher the quality, the more word of mouth. In contrast, poor quality will [...]
Mission: Renaissance Standard Operating Policy 15 August 1996 Revised 29 October 2001 Legal Policy All Mission: Renaissance policies must have the approval and bear the name of one of the following individuals: Larry Gluck - Founder; Sheila Gluck - Co-Founder; Executive Director. Approval of one or more must be so indicated on all policies. Any [...]
Mission: Renaissance Standard Operating Policy 31 August 1996 Parents/Guardians Must Accompany Teens on Intros Teens often call for information about classes on their own. This is especially true in the summer or when the parent is not fluent in English. It is fine to provide the teen with the information requested, but a Registrar or [...]
