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Mission: Renaissance Standard Operating Policy 30 January 1997 Revised 11 October 2007 Free Tuition Drawings Whenever a new studio is opened, we always run a free tuition drawing. A fishbowl is placed on a table near the door with an ample supply of 3x5 cards for people to fill out and drop into the bowl. [...]
Mission: Renaissance Standard Operating Policy 29 January 1997 Revised 14 April 1999 Purchase Orders Effective Immediately! Purchase orders (P.O.'s) are required for all purchases. This means ALL purchases! Approval of all purchases must be gained before any purchase is to be made. All monies due for purchases made without proper approval become the responsibility of [...]
Mission: Renaissance Standard Operating Policy 22 January 1997 Revised 24 September 2007 The Program Flow Chart For the purpose of this policy the definition of a “flow” is a natural pattern of steps which proceed smoothly from beginning to end. A program has a very definite flow of traffic. There is a pattern that exists [...]
Mission: Renaissance Standard Operating Policy 14 January 1997 Taxable Items All art supplies, including easels, benches and other such items, are taxed under applicable sales tax laws and rates. Tuition and registration fees are non-taxable items. So, when registering someone for classes or selling supplies to a walk in customer, always remember to charge sales [...]
Mission: Renaissance Standard Operating Policy 2 January 1997 Revised 10 September 2007 Assistant Scheduling Information In order to keep our student to instructor ratio at our average 6:1, it is imperative that the scheduling of assistant instructors is well under control. The person in charge of scheduling must obtain information from each program as to [...]
Mission: Renaissance Standard Operating Policy 22 December 1996 Revised 21 February 2008 The Right of an Instructor There are those occasional students who seem to push an instructor to the absolute limit and some instructors will just grin and bear it. I want you to know that you don’t have to put up with any [...]
Mission: Renaissance Standard Operating Policy 21 December 1996 Art Supply Sales to Children Selling art supplies to minors without their parents consent can, and has led to upset parents and the loss of the student. When a parent receives their bill for the upcoming month, and it contains charges for supplies they were unaware were [...]
Mission: Renaissance Standard Operating Policy 27 November 1996 Why Free Intros? A free introductory lesson is not the only way to get someone to start classes, it is simply a via. What is meant by "via" is; by the way of. When someone calls and is interested in our service, we don't automatically schedule them [...]
Mission: Renaissance Standard Operating Policy 26 November 1996 Revised 17 January 2011 Service We are a service business. Our service is the instruction and knowledge we provide to a student. The results that come by way of training in The Gluck Method© are why students come to us. If our results are poor or [...]
Mission: Renaissance Standard Operating Policy 25 November 1996 Handling Inquiries If someone calls and inquires about classes during class, NEVER tell them to call the main office. If you are untrained in the handling of an inquiry or you are too busy to handle them, ALWAYS get their name and phone number and tell them [...]
