Mission: Renaissance Standard Operating Policy 27 May 1997 Revised 13 May 2015 Policy & Tech Referral Lines For a very long time there has been a referral line that has existed that is rarely, if ever, used by staff, probably because it is not widely known. The line actually consists of 2 separate positions, the [...]
Mission: Renaissance Standard Operating Policy 26 May 1997 A Busy Registrar This is exactly what you want to see; a Registrar office that is very busy. If the Registrar office is dead, it's only a matter of time before the rest of the organization suffers. If no calls are coming in, no new public are [...]
Mission: Renaissance Standard Operating Policy 25 May 1997 No Practice Necessary It is a common belief with some students and parents of students that it takes a great deal of practice to be good at anything. While this may be true with music and sports, it is not necessarily true with our program. What a [...]
Mission: Renaissance Standard Operating Policy 17 May 1997 Division 6 Chaos The last place we ever want to have chaos is in the Registrar's office. This is the entry point for most all of our new inquiries and the scheduling of intro classes and starts for all of the locations. If this area is in [...]
Mission: Renaissance Standard Operating Policy 16 May 1997 Revised 1 January 2019 Other Systems Mission: Renaissance has run successfully now for over 40 years and will continue to do so, so long as we stick to what we are teaching and how we are delivering it. Some have come in to the group and tried [...]
Mission: Renaissance Standard Operating Policy 15 May 1997 Handling the Public Being a service rather than a product based organization, we are in direct contact with public every day, either in person or by phone. We therefore must be capable of handling the public expertly. If you are on the front lines of the public, [...]
Mission: Renaissance Standard Operating Policy 11 May 1997 The Registrar In June of 1994, Mission: Renaissance took a new direction in the area of public communication by instituting the toll free 800 number into the main office. A full-time position of Registrar, Reg. for short, had to be created to handle the flow of calls [...]
Mission: Renaissance Standard Operating Policy 24 April 1997 Clarifying the Summer Camp Stat After the recent implementation of the Summer Camp Program Director Course, it has been brought to my attention that there is a need for further clarification regarding the calculation of the summer camp stat. So, here it is. There are only two [...]
Mission: Renaissance Standard Operating Policy 22 April 1997 Cleaning House It is imperative that every space is organized and clean. Not being so will slow down the growth and hinder the ability for the staff in the area to deliver service easily. Have you ever tried to work in an area that is unorganized? I've [...]
Mission: Renaissance Standard Operating Policy 17 April 1997 Correcting Others The correction of our products, our administration, our policy and our ethics is a necessary ingredient in keeping Mission: Renaissance thriving. It is up to everyone to keep the quality high (ref. M:R POLICY 18 OCTOBER 1996 - QUALITY IS EVERYONE'S JOB). However, there is [...]
